• Do not leave children unattended near your computer when the poker software is running.You must take special care to ensure that they do not access our services via your devices.
• Protect your gambling programs with password access.
• Do not allow persons under 19 to participate in any gambling activity.
• Keep your username, password and deposit method details out of the reach of children.
• Educate your children about the legality and the potential damage of underage gambling.
• Limit the length of time your children spend online.
• Take particular care regarding the use by minors of facilities such as mobile devices.

Unfortunately, no system is foolproof. If you know a person under the age of 19 who is registered with us, please notify our support at [email protected]

There are myths or misconceptions that surround gambling. Such misconceptions act as a deterrent to players who wish to play for fun, and act as a catalyst for players who are suffering from problem gambling. Hence, in order to help our players better understand the gambling world, it is essential that we discuss some of those misconceptions. 

• “If I keep gambling, my luck will change and I’ll win back the money I’ve lost.”

• “I almost won; I must be due for a win.”

• “If I play more than one poker game at a time, I’ll increase my chances of winning.”

Each bet is a different game than the previous one, hence, all bets are unrelated. Given this, your chances of winning the tenth bet will not increase merely because it is the tenth bet. Same goes for playing multiple poker games at the same time.

Gaming can be both entertaining and profitable. But you can’t always win. Losing is a part of the game and you have to be prepared for it. Therefore you should play responsibly, and not risk money that you can’t afford to lose. Gaming can also be addictive and make you lose the perspective of time and money. We want all your gaming experiences to be as positive as possible, even if you lose. Therefore we work hard to help you control your own gaming.

Remember

• Gambling is a form of entertainment. It is not a way to get rich quickly and pay off your debts.
• Gambling is a game of chance. There are no formulas that guarantee winnings.
• Make sure that the decision to gamble is your choice.
• Never try to chase your losses.
• Check the amounts you spend on a regular basis in the Cashier.
• Make sure you know the rules of the games you play.

Like many things, what is enjoyable in moderation can be disastrous in excess.

As part of our initiative to help players with their addiction, or simply if the players need a rest,  the Company is implementing a ‘breaks in play’ option. Through this option, players will be able to initiate a short break in between their playing activities. Players will have the following options while selecting a short break:

• One day,
• One month, 
• Two months, or
• Three months. 

Please note that players will not be able to place any wagers during the period they select for a break. 

The Company is wholly committed to providing our players with a responsible gaming environment.

You can opt for a self-exclusion period of any of the following durations:

• Six Months;
• One Year; or
• Five years

Please be aware that self-exclusion cannot be reversed under any circumstances.Once you choose to self-exclude yourself, you will be automatically logged out immediately and will not be able to access your account until your self-exclusion period is ended.

You can select a self-exclusion period via the Responsible Gambling section in the game client or on the Website (you need to be logged in) and the self-exclusion will be applied immediately. Alternatively, you may contact our Customer Service Support team directly by email to [email protected]. Where a self-exclusion request is sent by email, it may take up to 24 hours to take effect. 

Please note that if you self-excluded yourself from your account, you are not permitted to create any additional accounts on GGPoker.ca. Creating additional accounts or any actions/attempts to circumvent your exclusion will result in the closure of the account(s) and possible forfeiture of any associated balance(s).

If you are unsure about requesting self-exclusion, ask yourself the four questions below:

• Is gaming interfering with your work or other responsibilities?
• Are you trying to make up for prior gaming losses?
• Are you recovering from an addictive disorder?
• Do you play under the influence of alcohol or other influences?

If your answer is yes to at least one of them, we recommend that you request self-exclusion and seek professional help from institutions listed above. You can self-exclude your account at anytime by emailing [email protected].

You can set financial & time-based limits on your account such as deposit limits and loss limits. Time-based limiters or financial limiters can be initiated for daily, weekly or monthly periods. Players have the option of changing their set limits, however, any requested change for either relaxation of a limit or elimination of a limit can only be implemented after a cooling off-period of 24 hours. Further, any request to increase the level of limits/restrictions (such as decrease deposit limit or increase balance limit) will be implemented immediately.  Limit setting can be accessed from the Responsible Gaming tab from your profile.

Deposit Limits

Players can set deposit limits for specific periods and players cannot deposit more than the limit. Limit decrease request is applied immediately, but limit increase request is applied after a cool off time of 24h. The deposit limit feature is available for the following time periods; 

1. 24 hours,
2. 7 days, and 
3. 30 days.

Loss Limits

Players can set loss limits for specific periods of times. Players can’t make a bet or buy-in above the loss limit. Limit decrease request is applied immediately, but limit increase request is applied after a cool off time of 24h. The loss limit feature is available for the following time periods; 

1. 24 hours,
2. 7 days, and 
3. 30 days.

You can set a Reality Check on your account to remind you with a prompt as to how long you have been playing at GGPoker CA  after a user-defined interval. This helps to manage and control the amount of time you spend playing.

Reality Checks can be easily set up within the GGPoker.ca applications. The following range of time periods are available:

1. 1 hour;
2. 2 hours;
3. 3 hours;
4. 4 hours;
5. 5 hours; 

The reality check will continue to appear at the selected time intervals until your gaming session ends, offering you the ability to exit the session.

Keep in mind that you always have someone to talk to. If you suspect that you may have a gambling problem, you may seek professional help from the following organizations:

As part of our policy, we give you the tools to control the amount of money you use to gamble on our sites. You can also contact our support at [email protected] and a representative will help you set your limits. Responsible Gaming support is available by email and live chat 24 hours a day, 7 days a week.

To help you set limits that are right for you, try answering this short questionnaire:

1. Establish what constitutes an acceptable loss before starting to gamble.
2. Note how often you play.
3. Note how long you play during each gaming session.

Use your answers to determine how much you would like to allow yourself to spend per day, per week or per month.

For further assistance, please contact [email protected]

It is essential that you regularly self-assess yourself to ensure that you are suffering or likely to suffer from problem gambling. In order to do that, we are sharing the following links for websites that are dedicated to helping people suffering from problem gambling. 

1. BeGambleAware, UK: https://www.begambleaware.org/do-i-have-gambling-problem
2. Responsible Gaming Council, Canada: https://www.responsiblegambling.org/for-the-public/safer-play/self-assessment-quiz/

We highly recommend that players regularly take these quizzes and help themselves towards a better gaming experience.